Refund policy
Returns:
We do our very best to provide the best quality products that you will love. We want our customer to be completely happy with their purchase. Should you not be completely satisfied with your order, please contact us within 14 days of receiving your item and we will be happy to find a solution. We will replace, exchange or provide a full refund or store credit.
Please ensure all items are unused, unwashed and undamaged for a full refund or exchange.
Unfortunately, we cannot refund shipping or handling fees and the customer is responsible for return shipping fees.
All sale items are final and non-refundable.
Please note that any custom orders are non-refundable as they are made specifically for you.
If you would like to return an item, please contact us with your order number to: info@pentleypark.com
Please include your order number and name with any returned items.
Cancellations:
If you decide to cancel your order, please notify us as soon as you can or at a minimum within 6 hours of placing your order and we will process your refund, which should be received within the 3-5 business days.